Privacy Policy

This policy explains how Generator ResQ (PTY) LTD (“Generator ResQ”, “we”, “us”) collects, uses and protects personal information, in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

Who we are

Generator ResQ (PTY) LTD is the responsible party for the personal information described in this policy. You can reach us at 12 Dreyer Rd, Rugby, Cape Town, 7405, by email at admin@generatorresq.co.za or by phone on 082 447 0171.

What we collect

• Contact details you give us when you phone, email or visit us, such as your name, phone number, email address and the address where your generator is located.
• Information about your generator and the work you need, such as its make and model, a description of the fault, and any photos you send us.
• Records of the work we do for you, including quotes and invoices.
• Basic technical information that our web hosting provider records automatically when you visit this website, such as your IP address, browser type and the pages you view.

How we use it

• To respond to your enquiry and give you a quote.
• To schedule, carry out and follow up on repairs, servicing and emergency callouts.
• To issue invoices and keep the records the law requires us to keep, such as tax records.
• To keep this website secure and working properly.

We do not sell your personal information, and we will not send you marketing messages unless you have agreed to receive them.

Cookies

This website does not use tracking or advertising cookies, and it does not use analytics software. If we add tools like these in future, we will update this policy first.

Who we share it with

We only share personal information when we need to in order to provide our services or comply with the law. This includes our email, IT and web hosting providers, who store information on our behalf; our accountants and auditors; and authorities where the law requires it. These parties may only use the information for the purpose we share it for.

Some of our service providers, such as email providers, may store information on servers outside South Africa. Where this happens, we make sure the information is protected to a standard similar to POPIA, as section 72 of the Act requires.

How long we keep it

We keep personal information only for as long as we need it for the purposes above, or for as long as the law requires. After that, we delete or destroy it securely.

How we protect it

We take reasonable technical and organisational measures to protect personal information against loss, damage, misuse and unauthorised access.

Your rights

Under POPIA, you have the right to:

• Ask whether we hold personal information about you, and request a copy of it.
• Ask us to correct or delete information that is inaccurate, out of date, or that we are no longer allowed to keep.
• Object to us processing your personal information in certain circumstances, including for direct marketing.
• Lodge a complaint with the Information Regulator.

To make a request, email admin@generatorresq.co.za. We may need to confirm your identity before we act on it.

Information Officer

Our Information Officer is responsible for making sure we comply with POPIA. You can contact our Information Officer at admin@generatorresq.co.za or on 082 447 0171.

Complaints

If you’re unhappy with how we have handled your personal information, please contact us first so we can try to put it right. You also have the right to complain to the Information Regulator (South Africa): Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191. Phone 010 023 5200. Email POPIAComplaints@inforegulator.org.za. Website inforegulator.org.za.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.